Options and Settings for LEAP Mobile

21/07/2025
Knowledge

How To

iPhone
iPad
Android

Click to edit heading

Tap to access the options below.

Profile & Security

Shows the Username/Email logged in.
Set whether you would like LEAP to remember your sign in details by toggling the Remember Me option on or off.
Toggle Use Touch/Face ID (if available), on or off if you want to use the electronic fingerprint/facial recognition feature to sign into LEAP. Activating Use Touch/Face ID will overwrite your Remember Me setting.
For information on Two-Factor Authentication, click here.
For information on Caller Identification, click here.

To add an e-mail account to the LEAP Mobile app, please follow the below steps:

Tap Email.
Select Office 365 and sign in with your Office 365 account.
Once you've entered the information, tap Save.

You'll receive a confirmation email if you've successfully set up your email account.

Firm

Tap Staff to view all the staff members of your firm.

App

What's New: Get a brief overview of new features that are included in the latest update.
Feedback: Let us know what you think! You can easily offer suggestions for improvements and new features for the app.
Switch to Full Mobile App: Select when you are signed into Authenticator and want to return to the LEAP Mobile.
Help & Support:
- LEAP's Support Community - for online help articles and videos. You will automatically be logged into your account.
- You're also able to provide your feedback and rate us in the App Store.
- Receive LEAP Support via LiveChat.
- You can access LEAP's Legal & Privacy statement.
- Displays the app version.
Additional Settings:
- Select which tab to display after signing in.
- Turning Hide Caller ID to On will not show your number when calling from within the app even if your Show My Caller ID is set to On in phone settings. Your number is only hidden when you make voice calls not when you send messages.

Sign Out

Sign out of the app.

Click to edit heading

Tap to access Help & Support and the other options below.

Help & Support

LEAP's Support Community - for online help articles and videos. You will automatically be logged into your account.
You're also able to provide your feedback and rate us in the App Store.
Receive LEAP Support via LiveChat.
You can access LEAP's Legal & Privacy statement.
Displays the app version.

Profile & Security

Shows the Username/Email logged in.
Set whether you would like LEAP to remember your sign in details by toggling the Remember Me option on or off.
Toggle Use Touch/Face ID (if available), on or off if you want to use the electronic fingerprint/facial recognition feature to sign into LEAP. Activating Use Touch/Face ID will overwrite your Remember Me setting.
For information on Two-Factor Authentication, click here.

To add an e-mail account to the LEAP Mobile app, please follow the below steps:

Tap Email.
Select Office 365 and sign in with your Office 365 account.
Once you've entered the information, tap Save.

You'll receive a confirmation email if you've successfully set up your email account.

Firm

Tap Staff to view all the staff members of your firm.

App

What's New: Get a brief overview of new features that are included in the latest update.
Feedback: Let us know what you think! You can easily offer suggestions for improvements and new features for the app.
Switch to Full Mobile App: Select when you are signed into Authenticator and want to return to the LEAP Mobile.
Additional Settings:
- For more information on LEAP Settings, click here.

Sign Out

Sign out of the app.

Click to edit heading

Tap Settings to access the below options.

Profile & Security

Shows the Username logged in.
Set whether you would like LEAP to remember your sign in details by toggling the Remember Me option on or off.
Set whether you would like to use Biometric Sign in, by toggling the option on or off.
For information on Two-Factor Authentication, click here.
For information on Caller Identification, click here.

Email

Tap Email.
Select Office 365 and sign in with your Microsoft 365 account.
Once you've entered the information, tap Save.

You'll receive a confirmation email if you've successfully set up your email account.

Firm

Tap Staff to view all the staff members of your firm.

App

What's New: Get a brief overview of new features that are included in the latest update.
Help & Support: Access help & support options.
- Visit LEAP Help Centre
- View LEAP Status Alerts
- Provide feedback and rate us in the Google Play Store
- Initiate a Live Chat session with our Support team
- View LEAP's Legal & Privacy statement
- View the LEAP Mobile App Version
Feedback: Let us know what you think! You can easily offer suggestions for improvements and new features for the app.
Switch to Full Mobile App: Select when you are signed into Authenticator and want to return to the LEAP Mobile.

Settings

Select which tab to display after signing in.
Turning Hide Caller ID to On will not show your number when calling from within the app even if your Show My Caller ID is set to On in phone settings. Your number is only hidden when you make voice calls not when you send messages.
Sign Out of the app.

Last Modified Date

21/07/2025 4:03 am

Title

Options and Settings for LEAP Mobile

URL Name

Sign-In-and-Email-Settings-for-LEAP-Mobile-CA

Resolution