Check Licence Assignment

If you have forgotten your password, please click the "Forgot password" option on the LEAP Sign In screen. Afterwards, enter your email address and you will receive a link to reset your password.

If you've attempted to reset your password but still encounter one of the following error messages when trying to log in :

• "Unknown username or password"
• "This user account has not been assigned an active licence. Please contact LEAP."

It’s likely that the LEAP licence has been unassigned from your account.

To resolve this, please refer to the steps below:

Admin can refer to our article, Manage Assigned Licences, for instructions on how to assign a licence to the user.

If the Admin can’t find your name when trying to assign a licence: Ensure the "Current Staff Member" setting is toggled ON in your staff profile.

Reset the Password

Once the licence has been successfully allocated to the user, ask the LEAP admin to reset your password by following these steps : Navigate to the LEAP Menu > Settings > Application Settings.

In the Application Settings window, click Firm > Staff > Members.

Within the list of Staff Members, click on the profile  whose password you wish to change.

In the Staff Details > General Details window, enter the Password and then re-enter it in the Confirm Password.

Click Save to update the password.

Update LEAP

After the password is reset and licence assigned, ensure you are using the latest version of LEAP.You can update LEAP by downloading and installing the latest version of LEAP.

Restart Your Computer

Restart your computer and try logging in again. You should now have full access to LEAP.