
Daniella Villani (Customer) asked a question.

Daniella Villani (Customer) asked a question.

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Good question. commenting to follow along with the post since we have experienced this issue as well.
Hi Daniella,
You will need to reverse the original receipt from the client ledger (click on the receipt and click the backwards arrow (top left hand corner)) this transaction will allow you to input a narrative (eg. Payment returned - NSF) and amend the date to read that of the day the payment was returned in your bank account. If this payment was included on a deposit slip, the original deposit slip will still remain but the receipt will no longer be included on it.
Hope this makes sense.
Samantha.
that may work in LEAP but it does NOT solve the problem in Quickbooks -the entry is "moved" to Quickbooks but it does not appear on the reconciliation
Thanks for the information