If You’re Not Receiving Your Two-Factor Authentication (2FA) Code

02/12/2025
Knowledge

How To

If you're unable to log in to LEAP or reset your password because you're not receiving the 2FA (Two Factor Authentication) code, follow these steps:

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These steps can only be performed by the firm's LEAP Administrator. If you are a single user firm and are unable to reset your password due to Two-Factor Authentication 2FA, you will need to contact LEAP for assistance.

From the firm's LEAP Administrator's device, they will navigate to the LEAP Menu > Settings > Application Settings > Under the Firms heading choose Members.
The LEAP Administrator will now turn OFF your two-factor authentication access AND remove your trusted device with the following steps:

Select the Staff name > Access & Permissions

Navigate to the Two-Factor Authentication header

Under the Setup & Verification Codes header, Disable the toggle

Under the Used Devices header, click the 3 vertical dots and Deactivate your phone (Samsung or iPhone etc)

Click Save
If required, the LEAP Administrator will now reset your password:

Select the Staff name > General Details

Navigate to the Sign In Details header

Enter a new password

Confirm the password in the Confirm Password box

Click Save
The LEAP Administrator will now turn back ON your two-factor authentication access:

Select the Staff name > Access and Permissions

Navigate to the Two-Factor Authentication header

Under the Setup & Verification Codes header, Enable the toggle so it is green

Click Save
You may now login to the LEAP application on your phone.

LEAP mobile will prompt you to Set-Up Two-Factor Authentication.

Last Modified Date

2/12/2025 5:48 am

Title

If You’re Not Receiving Your Two-Factor Authentication (2FA) Code

URL Name

If-You-re-Not-Receiving-Your-Two-Factor-Authentication-2FA-Code-CA

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