Our fully integrated Call Logging app for LEAP Desktop delivers an easy-to-use centralised register for all inbound telephone enquiries.
When a call is received, the call handler notes down the key details of the enquiry including who is calling, their phone number and the nature of the enquiry. If the caller is not known to the firm they can create a new Card, otherwise associate it with an existing Card or Matter. The call handler allocates the call to a staff member.
Through the integration with LEAP’s notifications, the recipient of the call is informed that they have an enquiry to deal with. Once they pick the call up, they are able to review the details, change the status and take the necessary actions to resolve the enquiry.
With a full audit trail available on each call, all changes are captured including the status of the call, the firm can be assured that enquiries are dealt with promptly and correctly.
More information can be found on the LEAP HelpCentre.
