LEAP Crashes or Freezes When Creating New Documents

06/11/2025
Knowledge

How To

If LEAP is crashing or freezing when you try to create new documents such as file notes, please refer to the following steps:

To resolve this issue, try configuring your Word Add-ins and Trust Center settings.

If the issue persists with a specific document type, right-click on the affected document and select "Edit" to open it in edit mode. After that, save and close the document without making any changes. This action will prompt LEAP to redownload the template.

If LEAP freezes or becomes unresponsive when opening,renaming or exporting a document, it may be due to a hidden pop-up caused by display settings. To fix this, adjust your main display configuration in Windows display settings.

Last Modified Date

6/11/2025 3:46 am

Title

LEAP Crashes or Freezes When Creating New Documents

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LEAP-Crashes-or-Freezes-When-Creating-New-Documents-CA

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